Will ice and EV vehicles be included in the aftersales network?

Evolving aftersales networks will include both ICE and EV vehicles for the foreseeable future. Although EV market share will continue to grow, service revenue opportunities from ICE vehicles on the road will remain strong for years to come.

Should EV retailers be the default service provider?

One such opportunity is, with EVs in Europe more likely to be bought on lease or through a Salary Sacrifice Scheme (where payments for vehicles, servicing and insurance are bundled together), retailers can seize the opportunity to become the default service provider at the time of purchase to create guaranteed regular revenue streams.

Are EVs a good investment?

In that respect, EVs offer more opportunities for revenue and higher profit margins through subscriptions and the purchase of services and features using OTA technology. Jumping on the proverbial EV bandwagon represents a multibillion-dollar source of revenue for both the industry and aftersales departments.

Should aftersales be a cornerstone of retailer revenue?

A strategy that embraces online maintenance scheduling, building service and/or tyre packages into ownership bundles and automated reminders for hardware/software upgrades throughout the life of the vehicle could go a long way to ensure that aftersales continues to be a cornerstone of retailer revenue.

Are mobile service and Ota services appropriate for electric vehicles?

Mobile service and Over-the-Air (OTA) services are particularly appropriate to servicing electric vehicles since EVs have fewer parts, more electronics components and a higher proportion of software and diagnostic work that can be done remotely.